Refund policy

We want you to be completely satisfied with your purchase. If you need to return an item, please review our return policy below:

Eligibility: Returns are accepted within 30 days of the delivery date. Items must be in their original condition, unused, and with all original tags and packaging.

Return Process: To initiate a return, please contact our customer service team via email at hello@brightpaws.com.au

Once we receive and inspect your returned item, we will process your refund to the original payment method. Please allow up to 7 business days for the refund to appear on your statement.

 

Exchanges:
If you wish to exchange an item please contact our customer service team via email at hello@brightpaws.com.au

 

Return Shipping Costs:
The cost of return shipping is the responsibility of the customer, unless the return is due to an error on our part or a defective product. We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we are not responsible for lost or damaged returns.